Customer Service

Our customer solutions make sense.

  • We assist with account adjustments, including adding or dropping meters, to ensure a smooth transition.
  • We verify bill accuracy and resolve billing and credit errors.
  • We interact on your behalf with utilities and suppliers.
  • We evaluate local utility and government policies for financial incentives and reimbursements that save you money.
  • We determine if you qualify for energy sales tax exemptions, and manage reimbursements at no cost to you.

During the past 12 months, APPI Energy has helped clients resolve 896 utility and supplier account issues.

  • 293 account adjustments (meter adds, property sold or bought)
  • 423 billing needs (errors, enrollment, consolidation)
  • 180 requests (tax exemption, savings analysis)


Click here to contact the APPI Energy Customer Service Team